Return/Shipping Policy


Product Return & Warranty information

We at Softboards Online are committed to providing our Customers with a level of service that exceeds expectations.

We comply with all obligations under Australian consumer law, so if you have any concerns with a product purchased off Softboards Online, please contact us at If the return is agreed Softboards Online will give a Return Authority (R/A).


-       ALL returns require a proof of purchase (invoice). If you have misplaced your invoice contact us at

-       All credits/debits will be allocated/deducted from paypal/credit account linked to your customer account on Softboards Online.


PLEASE NOTE: Goods must be returned in a secure carton/package. If reusing original packaging make sure original shipping label is covered or removed.

Softboards Online does not assume responsibility for misdirected, lost or damaged shipments. This is the customer’s responsibility.





    • If your purchase is the wrong size (excluding Boards), Softboards Online can arrange an exchange. However we ask that you pay for the shipping both to and from our warehouse.
    • Product Exchanges accepted up to 14 days from date of purchase.
    • We do not offer exchanges on international orders (outside Australia).
    • Goods must be returned in an unused condition with original packaging intact.



    • Accepted up to 14 days from date of purchase.
    • If Softboards Online has shipped the incorrect item, we will refund you for shipping charges incurred, and (if applicable) cover the shipping cost of the product replacement.



    • If the goods are faulty due to a manufacturing defect, Softboards Online will have the option of repair or replacement.
    • Warranty claims are accepted up to 60 days from date of purchase.
    • Once the item has reached our warehouse we will review, and if deemed faulty or damaged we will refund you for shipping charges incurred, and (if applicable) cover the shipping cost of the product replacement.


IMPORTANT NOTE – SHIPPING RECEIPTS: For return shipping refund to be given, a receipt from a registered courier/freight service needs to be included with your return parcel, or emailed to after the package has been dispatched.




1. All items ordered online will be dispatched from SYDNEY warehouse unless otherwise specified or negotiated. 

2. Softboards online may contract third party shipping companies to complete all/part of the delivery process. All care is taken to ensure items are delivered in the specified time frame however Softboards online takes no responsibility for delayed delivery of items ordered.

3. Softboards online requests company or third-party couriers to 'leave items in a safe location' or return items back to warehouse or depot on the occasion that there is no location deemed 'safe' by the operator unless otherwise advised by the customer. Softboards online accepts no responsibility for items 'stolen, lost or missing' after items have been delivered to destination